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FAQ //-

Frames

  • What do the sizing numbers mean?

    Eyewear is measured in millimeters and sizing follows the defines as followed:

    First number = the wide of one lens measured at its widest points. 
    Second number = the distance between lenses measured at their nearest points.
    Last number = the length of the temple measured from the center of the hinge of the temple tip.

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  • What is acetate?

    Acetate is a non-petroleum based plastic that is made from natural cotton and wood fibers. Among the qualities that make it a truly amazing material from which to make eyewear, cellulose acetate is hypoallergenic, lightweight, strong, flexible, available in a nearly limitless array of transparant and opaque colors, and made from renewable materials.

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  • What is a combined frame?

    A comnbined frame is frame that exists of an acetate front and stainless steel temples.

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  • What is a temple?

    The temple is the bare metal arm which goes from te front of the frame till the piece behind your ear.

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  • What is Stainless steel?

    We use the highest grade of Japanese stainless steel for the manufacturing of our frames. It is an alloy of Iron with a minimum of 10.5% Chromium which produces a thin layer of oxide. This layer prevents corrosion of the surface, so the clean finish stays untouched. The material is strong, lightweight and there is a large range of shapes available. We use a hypoallergenic frame which is nickel-free. 

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  • What are temple tips?

    Temple tips for eyeglasses are commonly referred to as temple covers and temple ends. A temple tip covers the bare metal temple arm behind the ear. 

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Lenses

  • Does Odette Lunettes offer prescription lenses?

    Odettelunettes.com offers prescription lens services. Visit one of our stores for a free eye test, with or without an appointment. Prescription lenses are only available in our stores and not online. Please contact our customer service (contact@odettelunettes.com) if you have further questions.

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  • What is an anti-reflective coating?

    Anti-reflective coating is a special type of multi layer coating applied to lens surfaces to help reduce glare caused by light reflecting off the backside of your lenses and directly into your eyes. this reduction in glare can help increase visual acuity and reduce eye fatigue.

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  • What are coloured lenses?

    Although coloured lenses can make or break your look they’re not just a fashion statement. Coloured lens sunglasses have a subtle effect on your vision, meaning you can literally view the world through tinted lenses with different colours. 

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  • What are gradient tinted lenses?

    Gradient tinted lenses are typically fully tinted at the top and become gradually clearer towards the bottom. Gradient tints are popular as a fashion statement and because they offer more low-light low flexibility than fully tinted sun lenses. Variants include double gradients.

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Payment

Service and warranty

  • What about service after sales If I purchased a frame online or in the Odette Lunettes pop-up stores?

    If you have a problem with a frame you purchased online or in the Odette Lunettes pop-up stores, you can contact our customer service through contact@odettelunettes.com or by phone +32 472 823 448. Our offices are alway open for service between 10h00 and 18h00 at following adres: 

    Odette Lunettes
    Meir 85
    2000 Antwerp

    We advice you to first give us a call or send us an email.

  • Is an Odette Lunettes product covered by warranty?

    Any claim relating to a defect of conformity existing at the time of delivery of the Products and which manifests itself within two (2) years from the date of delivery, shall be notified in writing to Odette Lunettes within two (2) months from the discovery of the defect. In the absence of such notification to Odette Lunettes within two (2) months following its discovery, the Consumer loses his right to claim against Odette Lunettes for defect of conformity.

    Any written notification to Odette Lunettes as described above must contain a detailed description of non-conformity.

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Shipping

  • How much is shipping?

    Glasses (optical/sun)

    BE / NL / GER / LUX
    When you order for less then €150: €8 shipping cost (excluding VAT)
    When you order for more then €150: Free shipping cost

    AT / CH / CZ / DK / EE / ES / FR / GB / HU / IE / LT / LV / PL / PT / SI / SK
    Shipping cost: €10 (excluding VAT)

    BG / HR / IT / NO / SE / GR / FI
    Shipping cost: €15 (excluding VAT)

    BA / IS / RO / RS / UA
    Shipping cost: €20 (excluding VAT)

     

    All other products

    BE / NL / GER / LUX
    When you order for less then €150: €8 shipping cost (excluding VAT)
    When you order for more then €150: Free shipping cost

    AT / CH / CZ / DK / EE / ES / FR / GB / HU / IE / LT / LV / PL / PT / SI / SK
    When you order for less then €150: €15 shipping cost (excluding VAT)
    When you order for more then €150: €8 shipping cost (excluding VAT)

    BG / HR / IT / NO / SE / GR / FI
    When you order for less then €150: €20 shipping cost (excluding VAT)
    When you order for more then €150: €10 shipping cost (excluding VAT)

    BA / IS / RO / RS / UA
    When you order for less then €150: €30 shipping cost (excluding VAT)
    When you order for more then €150: €20 shipping cost (excluding VAT)

    If your country is not selectable as delivery address, please contact us
    for a suitable solution.
    Island surcharges for areas inside the EU are not taken into account.

     

  • When will my order ship?

    Every effort is made to deliver the order within seven (7) days. This delivery time is purely indicative. In case of abnormal delay, that is to say if the order has not been delivered within thirty (30) days from the date of receipt of the confirmation, the consumer has the right, except in cases of force majeure on Odette Lunette’s side, to cancel the sale in writing and without judicial intervention or to request a replacement product of equal value. The consumer expressly waives any other possible recourse, in particular any claim for compensation in any form whatsoever. Odette Lunettes will deliver the product in accordance with the Order to the address that was mentioned in the order. A change of address is only possible within 24 hours of your Order by telephone or via contact@odettelunettes.com. Processing and distribution are provided by the DPD service center. When an order is shipped, the consumer will receive an email containing a “track & trace” code to follow the progress of the order.

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  • What should I do if my order doesn't arrive or if an item is missing from my shipment?

    If an item doesn’t arrive, check the tracking code you received. If the tracker indicates that your order was delivered, please contact our customer service at contact@odettelunettes.com or by phone +32 472 823 448 If an item is missing, please contact us at contact@odettelunettes.com or by phone +32 472 823 448.

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Returns

  • What's the return policy?

    When a consumer purchases products by distance, i.e. via online store, Consumer has a right of withdrawal of fourteen (14) days. Such delay begins the day of delivery.

    This right may be exercised by notification to Odette Lunettes by e-mail or via the online retraction form which can be found on the website. The consumer may return or exchange the products purchased without providing any reason therefor as long as the products are in their original state, undamaged and that no labelling or tags have been removed and that the consumer can present a legal proof of purchase.

    The right of withdrawal is excluded for products which have been manufactured in accordance with the specifications of the consumer and which are clearly intended for a specific person. This includes the pair of glasses with corrective lenses adapted for the consumer. 

    If the consumer wishes to exercise his right of withdrawal, the products must be returned by the consumer in their original packaging and the risks associated with shipment of a return are the responsibility of the consumer. Each returned shipment must be packaged according to the shipping instructions that are sent to the consumer by email (traceable and sufficiently protected, so that the products cannot move freely in the package).

    All expenses related to a return are borne by the consumer, with the exception of a returned product that arrives damaged at the time of delivery or in case of the delivery of an incorrect product. The costs of return shipping will then be reimbursed by Odette Lunettes and the replacement product will be sent free of charge as soon as possible. If it appears during return product testing that the nature, characteristics or operation of the products have been altered, then these costs will be charged to the consumer.

    Without prejudice to any legal obligations, Odette Lunettes does not accept for return any products whose nature, characteristics or operation have been altered. This is evaluated by Odette Lunettes upon receipt of the return shipment.

    More about returns

  • What should I do if the product I received is damaged or different than what I ordered?

    If the parcel or the Product appears obviously damaged upon receipt, the Consumer must notify this immediately, and at the latest within 48 hours, in writing, via contact@odettelunettes.com. Please check your order coupon and see if the ordered item is different than what you received. If this is the case please contact our customer service through contact@odettelunettes.com.

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Contact

Mutuality

  • Info about Mutuality

    Christelijke mutualiteit (CM)

    up to and including 18 years old: €50 (without prescription from an eye doctor)

    from 19 years old: €40 per calender year (without prescription from an eye doctor).

    MEDIKO-plan: up to €100 per year.

     

    Vlaams neutraal ziekenfonds (VNZ)

    regardless of age: €50 per calender year (without prescription from an eye doctor).
    regardless of age: €100 every 4 years (with prescription from an eye doctor, max. 6 months old).

     

    Liberale mutualiteit (LM)

    regardless of age: €50 per calender year (without prescription from an eye doctor).

     

    Railcare (NMBS)

    Check with NMBS whether you are eligible for an allowance..

    Prescription form an eye doctor is required.

    Normally: €140 every 2 years.

     

    Helan (Partena / Onafhankelijk ziekenfonds) 

    up to and including 18 years old: €50 (without prescription from an eye doctor)

    from 19 years old: €30 per calender year (without prescription from an eye doctor).

    MEDICALIA-plan: up to 75% of the amount paid reimbursed per year.

     

    De voorzorg - Bond Moyson

    regardless of age: €50 per calender year (without prescription from an eye doctor).

     

    RIZIV

    Up to the age of 18, one receives a reimbursement from the RIZIV when purchasing frames with prescription lenses. The amount of reimbursement depends on the dioptre (strength) of the lenses. 

    Children < 18 years old: renewal if there is a difference of 0.50 dpt with the previous prescription OR after two years.

     

    From 18 years of age, you will receive a refund if your strength is greater than or equal to +/- 6.00dpt. The amount of refund depends on the dioptre of the lenses.

    From the age of 65, you are eligible for a reimbursement if your prescription strength for distance vision is at least +/-4.25 diopters. The amount of reimbursement depends on the diopter strength of the lenses.

     

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