Privacy //-

Data Protection Policy

Protecting your personal data is important to ODETTE LUNETTES and we comply with applicable laws and regulations, including the GDPR.

Below we clarify how we handle your personal data.

1. Who is the data controller?

ODETTE LUNETTES BV, with registered office at 9000 Gent, Brabantdam 1 and with company number 0568.878.967 is the data controller for the processing of your personal data.

If you wish to contact us, please use the contact information below:

ODETTE LUNETTES BV
Brabantdam 1
9000 Gent
contact@odettelunettes.com

If you contact us because you want to exercise one of your rights (see point 7), please indicate clearly which right you want to exercise. Please be as specific as possible when exercising your rights.

2. What personal data do we process?

Depending on your capacity, we collect the following personal data:

From B2B Customers: general identification data (such as salutation, name, title/position, address, cell phone and/or telephone number, email, account name, assigned identification data), professional activities (including nature of activity and company name), financial identification data (such as identification and bank account numbers), financial transactions (such as amounts paid/to be paid), compensations, agreements and understandings with ODETTE LUNETTES, and any other personal data that customers lawfully provide to ODETTE LUNETTES.
Potential B2B Customers: general identification data (such as salutation, name, title/position, address, cell phone and/or telephone number, e-mail, assigned identification data), professional activities (including nature of activity), and any other personal data that customers lawfully provide to ODETTE LUNETTES.
Of B2C Customers: general identification data (such as salutation, name, address, delivery address, cell phone and/or telephone number, email, account name, assigned identification data), personal details (date of birth), eye measurement data, financial identification data (such as identification and bank account numbers), financial transactions (such as amounts paid/to be paid), compensations, agreements and arrangements with ODETTE LUNETTES, and any other personal data that customers lawfully provide to ODETTE LUNETTES.
Potential B2C Customers: general identification data (such as salutation, name, address, account name and e-mail), personal details (date of birth), statistical data digital communications, and any other personal data that customers lawfully provide to ODETTE LUNETTES.
From independent agents: general identification data (such as salutation, name, title/position, address, cell phone and/or phone number, email, account name, assigned identification data), occupation and employment (including current employment, hiring, termination and evaluation), financial identification data (such as identification and bank account numbers), financial transactions (such as amounts paid/needed to be paid), compensations, agreements and understandings with ODETTE LUNETTES, and any other personal data that customers lawfully provide to ODETTE LUNETTES.
From suppliers: general identification data (such as salutation, name, title/position, address, cell phone and/or telephone number, email, account name, assigned identification data), professional activities (including nature of activity and nature of goods or services provided), financial identification data (such as identification and bank account numbers), financial transactions (such as amounts paid/to be paid), compensations, agreements and arrangements with ODETTE LUNETTES, and any other personal data that customers lawfully provide to ODETTE LUNETTES.
Of job applicants: any data that applicants provide through the CV, and any other personal data that they lawfully provide to ODETTE LUNETTES.
From website visitors: data collected through cookies (see cookie policy);
Store visitors and passers-by: image recordings: camera images counting and/or heatmapping people as well as surveillance camera images (only inside store).
If you provide us with personal data from a third party, such as your staff, independent workers, customers or suppliers, among others, you warrant to ODETTE LUNETTES that you (a) have lawfully obtained this personal data from the third party and lawfully provided it to ODETTE LUNETTES; (b) are providing ODETTE LUNETTES with personal data that are up to date; and (c) have provided this person with relevant information about the existence and content of this Policy.

3. Why do we process the personal data (purposes)?

processed for the following purposes:

3.1 Execution of the agreement: creating and managing a personal account, correctly executing and complying with the agreement and/or agreements; communications related to the agreement, invoicing, customer service.

3.2 Purchases in the platform/webshop: the correct execution and observance of the agreement with regard to purchases on the platform/webshop; the processing of orders, returns and any after-sales services (such as deliveries and communications regarding orders and/or returns); checking your age in order to be able to verify whether you are of legal age to make online purchases invoicing, customer service.

3.3 Direct marketing: sending information about ODETTE LUNETTES, newsletters, offers and promotions. If you no longer wish to receive these communications you may opt out using the opt-out provided. Thereafter, you will no longer receive direct marketing from us about the communications you no longer want, and we will stop processing your personal data for these direct marketing purposes.

3.4 Applicant management

3.5 Camera surveillance of the company (see icons).

3.6 Necessary for the operation of our business: to improve and optimize our services (including adapting store design, cookies and advertising including through social media), to maintain and improve the website, to prevent abuse or improper use of our services, to store personal data as evidence or to establish a legal claim, for promotions or contests (if you participate in them): so that we can contact the winners and/or announce the winners, to send surveys so that we can improve our services.

3.7 To comply with legal obligations (for example, in the context of anti-money laundering legislation and the fight against terrorism);

3.8 General: you are not obliged to share your personal data with us, but if you do not communicate the requested personal data, we may not be able to provide you with the desired services and/or products.

4. Legal basis of the personal data?

The processing of ordinary personal data under 3.1 and 3.2 is based on the performance of the contract or to take action, at the request of the data subject, before the conclusion of the contract.

The processing of particularly sensitive personal data of B2C Customers under section 3.1 as well as the personal data of potential B2C Customers under section 3.3 is based on the (explicit) consent of the data subject.

The processing of personal data of B2B and B2C Customers and potential B2B Customers under section 3.3 as well as the processing of personal data under section 3.4, section 3.5 and 3.6 is based on the legitimate interest of our company (only and when the legitimate interest of our company outweighs the interest of the data subjects). The interests were further set out under sections 3.3 to 3.6.

The processing of personal data under point 3.7 takes place in order to comply with legal obligations incumbent on our company.

5. With whom do we share personal data?

To third parties, we only provide relevant aspects of personal data, if these parties are contractually linked to ODETTE LUNETTES or act on behalf of or subcontract to ODETTE LUNETTES. Naturally, we have made agreements with these parties regarding the protection of your personal data. However, in the cases provided for by law, we are obliged to communicate certain personal data to the defined bodies.

We also do not provide personal data to companies outside the European Economic Area, unless there is an adequacy decision, standard provisions, appropriate safeguards, binding corporate rules or transfers referred to in Article 49 (1) GDPR.

In the event of a full or partial reorganization, merger, demerger, acquisition or sale of assets, we are entitled to transfer personal data to the relevant third party.

6. How long do we keep personal data?

We retain personal data only for as long as it is necessary for the exercise of the purposes defined above. Since the retention period depends on the purpose, but also on the type of personal data, the retention periods vary.

7. What rights do you have?

Right of access, rectification or erasure

7.1.1. Right of access
You have the right to access your personal data. If you so request, we will provide you with a copy of the personal data processed.

7.1.2. Rectification
You have the right to have inaccurate or incomplete personal data corrected.

7.1.3. Deletion
You have the right to ask ODETTE LUNETTES to delete your data in the cases provided for in Article 17(1) GDPR, such as if you withdraw your consent or if you object to processing for direct marketing purposes.

In that case, ODETTE LUNETTES shall delete your data without delay, unless that Article 17(3) GDPR applies. For example, ODETTE LUNETTES will not have to delete your personal data if this is necessary in the context of complying with a legal obligation.

7.2 Right to restrict a processing operation that concerns you
You have the right to have the processing restricted in the cases provided for in Article 18(1) GDPR, e.g.: if the accuracy of the personal data is disputed.

7.3 Right to data portability.
You have the right to request the personal data that you yourself have provided to ODETTE LUNETTES or to have it transferred to another company.

7.4 Right to withdraw consent
You have the right to withdraw your consent at any time.
Withdrawal of your consent shall not affect the lawfulness of the processing based on the consent, prior to its withdrawal

7.5 Right to lodge a complaint with supervisory authority
If you do not agree with the position of ODETTE LUNETTES, if you would have comments on the exercise of your rights, or if you believe that the processing of your personal data would not be done in accordance with the legislation, including the GDPR, you may file a complaint with the competent supervisory authority for this purpose.

7.6 Right to object to processing
You always have the right to object to processing for the purpose of direct marketing. Practically, you can do this by the provided "opt-out". Then you will no longer receive direct marketing from us about the communication you no longer want, and we will stop processing your personal data for these direct marketing purposes.

Of course it is possible that we still contact you if necessary in connection with the execution of the agreement.
In addition, you also have the right to object at any time to processing based on Article 6, paragraph 1, (e) or (f) GDPR.

8. Cookies

ODETTE LUNETTES also uses cookies on the website. Cookies are small pieces of information stored by the browser on your computer that allow us to record certain information about the users of the website (e.g. choice of language, duration of your visit to the website, ...). These data help us to better tune the website to your needs, preferences and ease of use.

You can find more information about these cookies in our cookie policy.

Our website uses Cookies

By using cookies we improve the user experience for you as a visitor and we keep statistical information. We also use cookies for marketing purposes. You can accept the placement of cookies or adjust specific cookie settings yourself.

Change settings Accept cookies

Functional cookies

To make the website easy to use your input and choices are remembered (for example input relating to forms). The fact that the functional cookie registers which parts of the website have been viewed during a visit means we can adapt the website accordingly.

Analytical cookies

These cookies ensure that the website visit (which is anonymised as much as possible) can be measured (for example which pages were visited most, which browsers are used by our visitors and what the most frequent screen format is). The service used for this is one of the most widely used web analysis services and is provided by Google Inc. The statistics of the Google Analytics service enable us to improve our website. Google can issue this information to third parties if Google is legally obliged to do so, or if third parties process this information on behalf of Google. We have given permission for Google to use the information obtained for other Google services. The information is transferred to Google and stored on servers in the United States of America. Google states that it abides by the so-called 'Safe Harbor principles' and that it is affiliated to the Safe Harbor programme of the United States Department of Commerce, which means that a suitable level of protection applies to the processing of any personal data.

Tracking cookies

Tracking cookies register which pages are accessed by a visitor. Based on the pages someone visits, information is stored on the way in which the website is used. Among other things this makes it possible to deduce what the visitor is interested in. The creation of profiles containing such information can then be used for behavioural targeting, in other words the display of advertisements in the form of banners which link up with the area of interest.