Frames

Lenzen

Betaling

Service en garantie

• What about service after sales If I purchased a frame online or in the Odette Lunettes pop-up stores?

  If you have a problem with a frame you purchased online or in the Odette Lunettes pop-up stores, you can contact our customer service through contact@odettelunettes.com or by phone +32 472 823 448. Our offices are alway open for service between 10h00 and 18h00 at following adres: 

  Odette Lunettes
  Meir 85
  2000 Antwerp

  We advice you to first give us a call or send us an email.

Verzending

• How much is shipping?

  Glasses (optical/sun)

  BE / NL / GER / LUX
  When you order for less then €150: €8 shipping cost (excluding VAT)
  When you order for more then €150: Free shipping cost

  AT / CH / CZ / DK / EE / ES / FR / GB / HU / IE / LT / LV / PL / PT / SI / SK
  Shipping cost: €10 (excluding VAT)

  BG / HR / IT / NO / SE / GR / FI
  Shipping cost: €15 (excluding VAT)

  BA / IS / RO / RS / UA
  Shipping cost: €20 (excluding VAT)

   

  All other products

  BE / NL / GER / LUX
  When you order for less then €150: €8 shipping cost (excluding VAT)
  When you order for more then €150: Free shipping cost

  AT / CH / CZ / DK / EE / ES / FR / GB / HU / IE / LT / LV / PL / PT / SI / SK
  When you order for less then €150: €15 shipping cost (excluding VAT)
  When you order for more then €150: €8 shipping cost (excluding VAT)

  BG / HR / IT / NO / SE / GR / FI
  When you order for less then €150: €20 shipping cost (excluding VAT)
  When you order for more then €150: €10 shipping cost (excluding VAT)

  BA / IS / RO / RS / UA
  When you order for less then €150: €30 shipping cost (excluding VAT)
  When you order for more then €150: €20 shipping cost (excluding VAT)

  If your country is not selectable as delivery address, please contact us
  for a suitable solution.
  Island surcharges for areas inside the EU are not taken into account.

   

Retouren

Contact

Mutualiteit

• Info about Mutuality

  Christelijke mutualiteit (CM)

  up to and including 18 years old: €50 (without prescription from an eye doctor)

  from 19 years old: €40 per calender year (without prescription from an eye doctor).

  MEDIKO-plan: up to €100 per year.

   

  Vlaams neutraal ziekenfonds (VNZ)

  regardless of age: €50 per calender year (without prescription from an eye doctor).
  regardless of age: €100 every 4 years (with prescription from an eye doctor, max. 6 months old).

   

  Liberale mutualiteit (LM)

  regardless of age: €50 per calender year (without prescription from an eye doctor).

   

  Railcare (NMBS)

  Check with NMBS whether you are eligible for an allowance..

  Prescription form an eye doctor is required.

  Normally: €140 every 2 years.

   

  Helan (Partena / Onafhankelijk ziekenfonds) 

  up to and including 18 years old: €50 (without prescription from an eye doctor)

  from 19 years old: €30 per calender year (without prescription from an eye doctor).

  MEDICALIA-plan: up to 75% of the amount paid reimbursed per year.

   

  De voorzorg - Bond Moyson

  regardless of age: €50 per calender year (without prescription from an eye doctor).

   

  RIZIV

  Up to the age of 18, one receives a reimbursement from the RIZIV when purchasing frames with prescription lenses. The amount of reimbursement depends on the dioptre (strength) of the lenses. 

  Children < 18 years old: renewal if there is a difference of 0.50 dpt with the previous prescription OR after two years.

   

  From 18 years of age, you will receive a refund if your strength is greater than or equal to +/- 6.00dpt. The amount of refund depends on the dioptre of the lenses.

  From the age of 65, you are eligible for a reimbursement if your prescription strength for distance vision is at least +/-4.25 diopters. The amount of reimbursement depends on the diopter strength of the lenses.

   

  More info