Book an inspiring video call to discover the perfect Lunettes and try them at home!
Choosing the right glasses or sunglasses is quite a challenge and that is why we are happy to help you personally! We go for a 100% match between you and one of our Lunettes, you only buy when you are completely convinced and have been able to try on the glasses at home!
Questions?
How is the payment handled?
We will send you an email with all the information we need and you will receive your invoice. If the total price of your order is less than € 250, we will refund you the difference.
How do I return glasses?
In our package you will find a return label, which you can use to return free of charge the glasses that you have not chosen.
What if I don't find a match?
Send us the Lunettes back for free with your return label. We will refund your deposit of € 250 after we have received the frames in perfect condition.
Is this also possible outside of Belgium or the Netherlands?
Only in Belgium or the Netherlands can you try out our glasses at home. If you are not staying in Belgium or the Netherlands, please feel free to contact us, we will be happy to give you our professional advice!
What is in the package if I want to try glasses at home?
You will receive a typical Odette package with your 3 chosen Odettes. This packaging is resealable and can be returned afterwards. This also includes your return label that you send with the return shipment. Don't forget this one!
You will also find a document to fill out if you choose a frame that you like with prescription sunglasses. Please fill this in with all the requested information so that we can arrange everything for your prescription lenses. In that case, you must send us all frames - including the frame you have chosen - back to us so that we can ensure that the correct lenses are placed in the chosen frame.
If you still have any questions, please contact us!
We love to be in touch and hear your questions or opinions. We are happy to help you.
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